Legal

Acceptable Use Policy

Version 1.0 · 11 June 2026 · TheirCall Ltd, Company No. SC887444

This policy forms part of our Terms of Service. It is short, because it rests on one idea: TheirCall exists for the genuine wellbeing of your relative, with their knowledge and consent. Used that way, you will never need to think about this document again.

1. What the service is for

TheirCall is for families who want their elderly relative to have a warm daily conversation, and to receive honest summaries of how that relative is doing — with the relative's own informed consent to both. Every acceptable use of the service fits inside that sentence.

2. What you must not do

You must not use TheirCall:

• against your relative's interests or wishes. The service must never be used to monitor, control, investigate, or gather information about your relative for any purpose other than their genuine wellbeing — for example, in connection with financial, inheritance, custody, or family disputes, or to pressure or coerce them in any way;
• to circumvent consent. You must not misrepresent the service to your relative, coach them through the introductory call, or attempt to obtain or fake consent on their behalf. Consent belongs to your relative alone;
• to manipulate the AI. You must not attempt to instruct, trick, or interfere with the AI — whether to change what it says to your relative, extract information it should not give, make it act outside its boundaries, or probe or disrupt the service's operation;
• as a medical, care, or emergency tool. The service must not be used as a substitute for medical care, professional care arrangements, or emergency cover, and summaries must not be treated as clinical or legal evidence;
• dishonestly. You must not provide false information at sign-up, sign up on behalf of someone you have no genuine family connection to, or use the service for any unlawful purpose.

3. Choosing recipients responsibly

Designated recipients receive personal information about your relative's daily life. Choose people your relative would be comfortable with, within the consent they have given, and remove anyone who should no longer receive updates.

4. If this policy is broken

As our Terms of Service set out, we may suspend or end a subscription that seriously or repeatedly breaches this policy — and we will always act if we reasonably believe the service is being used against the interests of the relative it exists to serve. Where the misuse suggests your relative may be at risk, our Safeguarding Policy applies.

5. Questions

If you are unsure whether a use of the service is acceptable, ask us first: hello@theircall.co.uk.

Version history

v1.0 — 11 June 2026 — First published version.